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Free shipping on orders over $119.
In-stock items ship in 1-2 days; Pre-orders take 30-45 business days. See product page for exact details.
It Takes around 7-15 business days to reach.
More detail, please check
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Click to learn more:Exchange & Return Policy
Return & Exchange
We offer returns and exchanges within 25 days of delivery. Items must be unworn, unused, in their original packaging, and have all tags attached.
To request a return or exchange, click “Start a Return” or contact info@lacemade.com. Requests are usually reviewed within 48 hours, and approved items must be shipped within 7 days.
Return shipping costs are the customer’s responsibility unless the item is defective, damaged, incorrect, or the issue was caused by us. Sale items, accessories, gift cards, and custom-made products cannot be returned.
Once your return has been received and inspected, approved refunds will be issued to the original payment method, usually within 3–5 business days.
Orders may only be canceled before shipment. Cash-on-delivery returns are not accepted.
Click to learn more：Return & Exchange
WASHING INSTRUCTIONS EXPLAINED
If your favourite wool product is starting to look a bit worse for wear and it’s time to put it in the wash, there’s one golden rule to follow: always check your garment’s care labels and instructions to help preserve the life-span of your product.
You’ve bought it, bagged it, worn it and now it’s time to wash it. Whilst many people assume wool must be hand-washed or dry-cleaned, many piece of wool clothing can actually be put in the washing machine and even in the tumble dryer too. Here, we explain washing instructions and what laundry care claims mean.
HOW TO CARE FOR YOUR WOOL GARMENT: UNDERSTANDING CARE LABELS40°C (or 30°C) very mild wash
Machine-washable wool. This washing cycle ensures a much reduced mechanical treatment. Reduce the quantity of laundry in the washing machine. The drum should be not more than one-third full. It’s best to use a cycle for wool or delicates for these garments.
Hand wash
Hand wash at a water temperature between 30°C and a maximum of 40°C, depending on the particular article. First dissolve a fine wool detergent in plenty of water. Allow the clothes to float in the solution and agitate carefully. Do not rub, pull and wring out. Then rinse the clothing well and press the superfluous water out carefully before pulling the item into shape. Treat coloured and sensitive pieces rapidly and do not leave lying in the wet state.
Do not wash
Articles marked with a Do Not Wash claim must not be washed. They may be sensitive to any kind of wet treatment or be unsuitable for washing in a domestic washing machine because of their size.
Do not bleach
The triangle with a diagonal cross (St. Andrews Cross) indicates that bleaching is not allowed. Use only bleach-free detergent.
Do not tumble dry
Clothes with the claim Do Not Tumble Dry must not be places in a clothes dryer. Doing so may cause shrinkage.
Mild drying process
Caution is appropriate when tumble drying. Select a mild process with reduced thermal action temperature and short duration of treatment.
Iron at moderate temperature
Iron at maximum sole plate temperature of 150°C. Corresponding to the “wool/silk/polyester/viscose” setting: iron under a moderately moist intermediate cloth. A steam iron can be used. Avoid heavy pressure.
Professional dry-cleaning
Professional dry-cleaning in perchloroethylene, hydrocarbons (heavy benzines).
Normal cleaning process with no restrictions. Commercial stain removers on a solvent base may be used with some restrictions. A trial on a concealed part of the article is advisable beforehand.
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