Black&White Warrior Down Coat (White)

1. Processing Time

· In-stock items: Shipped within 2 business days. Orders placed during holidays will be shipped on the next business day.

· Pre-order items: Estimated shipping time will be provided but is not guaranteed. Actual shipping time shall prevail. If your order includes pre-order items, the shipment will be dispatched once all items are available.

2. Shipping Time

· Standard Shipping: Typically delivered within 7–14 business days after shipment (excluding remote areas).

· Express Shipping: Delivered within 3–5 business days after shipment.

Please refer to the shipping time table below for details.

3. Order Modification / Cancellation

If you need to modify or cancel your order, please contact us as soon as possible at info@lacemade.com or reply directly to your order confirmation email.

· If the order has not been shipped, we will gladly assist you.

· If the order has already been shipped, it cannot be modified or canceled. Please contact us after receiving the package.

4. Shipping Origin

Our warehouse is located in China. Once your package arrives in your country, it will be delivered by the local courier.

5. Special Countries

· Turkey: Please provide the recipient’s ID when placing the order and cooperate with customs clearance. Any loss caused by failure to cooperate will be borne by the customer. Refunds will not be issued in such cases.

· Saudi Arabia: Please provide a short address code when placing the order.

6. Order Tracking

You can track your order via the Shop App or through the following tracking websites:

· DHL: https://www.5idhl.com/#/queryService/wantSearch/expressSearch

· YunExpress: https://www.yuntrack.com/parcelTracking

· SF Express / 17Track: https://m.17track.net

· USPS: https://tools.usps.com/go/TrackConfirmAction_input

· Universal Tracking: https://m.17track.net/zh-cn?v=2#nums=02199106000859

7. Shipping Issues

Please note that once the package is handed over to the carrier, delivery is managed by them. Not all situations are within our control. Customers are responsible for tracking and receiving their packages.

· Claims for lost packages must be submitted within 21 days after shipment.

· You may purchase Shipping Protection at checkout for faster claims processing.

1) Shipment Delays After Dispatch

After shipment, it may take 1–2 days for the package to enter air transit. If tracking does not update for more than 3 days, please contact us at info@lacemade.com.

2) Customs Clearance Delays

Some packages may be inspected by customs, which may cause delays of about 1 week. Please cooperate with customs. If delays exceed 7 days, contact us.

3) Delivery Failure Due to Customer Negligence

Customers are responsible for incorrect information such as address, phone number, or recipient name. In such cases, refunds will not be issued.
If you notice incorrect information, please contact us immediately with your order number and correct details.

8. Duties & Taxes

Under normal circumstances, we cover standard import duties. However, in special cases where additional duties are required, the customer will be responsible.

9. Damaged or Lost Items

If your package is damaged or lost, please:

· Clearly note the issue on the receipt before signing.

· Contact us within 2 business days.

· Keep all damaged packaging for inspection.

· Take photos of the damaged items and packaging.

Due to possible delays or tracking updates from carriers, we appreciate your patience and understanding. Ensuring timely delivery remains our top priority.

10. Shipping Time by Country (Business Days)

(Other countries follow similar timelines depending on destination)

11. Shipping Fees

· Free standard shipping on orders over $119 USD

Shipping Rates

Refund & Exchange Policy

We offer a 14-day return & exchange policy, which means you have 14 days after receiving your item to request a return or exchange. (For example, if the tracking information shows delivery on the 10th, you may request a return or exchange by the 24th.)

We support order cancellation before your order has been shipped. To cancel, please contact info@lacemade.com.

After your order is refunded or cancelled, the funds will be returned to your original payment method within 1-3 business days.

US Returns & Refund Guidelines

1. Click "Start a Return" and request a return, then select a reason.

2. We will review your request within 48 hours. Please wait patiently.

3. You will need to provide the email address associated with your purchase or your order number. You will then receive step-by-step instructions and a return shipping label via email (shipping costs for your return will be deducted from your refund).

4. If you use another carrier to ship the return on your own, please email us the tracking number within 7 days of shipping. Please note that if you fail to provide the tracking number within 7 days, the item may be destroyed as it cannot be restocked, and we will be unable to process your refund.

5. We recommend obtaining a receipt when you drop off your return, so you can verify that the item was shipped. Keep this receipt until your return package has been received and processed.

6. After we receive the item, we will begin processing your refund.

US Customer Return Address:

Name: Online Seller RMA Lacemade

Address: 18955 Railroad St

ZIP Code: 91748

City: City of Industry

State: California (CA)

Country: USA

Phone: 2136827466

European Returns (excluding the UK)

1. Click "Start a Return" and request a return, then select a reason.

2. We will review your request within 48 hours. Please wait patiently.

3. You will need to provide the email address associated with your purchase or your order number. You will then receive a step-by-step instruction email and a return shipping label email (shipping costs for your return will be deducted from your refund).

4. If you use another carrier to ship the return on your own, please email us the tracking number within 7 days of shipping. Please note that if you fail to provide the tracking number within 7 days, the item may be destroyed as it cannot be restocked, and we will be unable to process your refund.

5. We recommend obtaining a receipt when you drop off your return, so you can verify that the item was shipped. Keep this receipt until your return package has been received and processed.

6. After we receive the item, we will begin processing your refund.

European Customer Return Address:

Name: Online Seller RMA Lacemade

Company: J.L.Sun GmbH-DE39364

Address: Stendaler Chaussee 2

ZIP Code: 39638

City: Gardelegen

State: Sachsen Anhalt

Country: Germany (DE)

Attn: SUN

Phone: 01799410364

Japan, South Korea & Asia Returns

1. Click "Start a Return" and request a return, then select a reason.

2. We will review your request within 48 hours. Please wait patiently.

3. You will need to provide the email address associated with your purchase or your order number. You will then receive step-by-step instructions and the return address via email.

4. You must use another carrier to ship the return on your own. Please email us the tracking number within 7 days of shipping. Please note that if you fail to provide the tracking number within 7 days, the item may be destroyed as it cannot be restocked, and we will be unable to process your refund.

5. After we receive the item, we will begin processing your refund.

Japan, South Korea & Asia Customer Return Address:

Name: Online Seller RMA Lacemade

Address: Building 2, 2nd Floor, Jusheng Packaging Park, 100 meters east of the intersection of Meichonghu Road and Fengting Road

ZIP Code: 230000

City: Hefei City

State: Anhui Province

Country: China

Attn: Yang

Phone: 18326159498

Other International Returns

1. Click "Start a Return" and request a return, then select a reason.

2. We will review your request within 48 hours. Please wait patiently.

3. You will need to provide the email address associated with your purchase or your order number. You will then receive step-by-step instructions and a return shipping label via email (shipping costs for your return will be deducted from your refund).

4. If you use another carrier to ship the return on your own, please email us the tracking number within 7 days of shipping. Please note that if you fail to provide the tracking number within 7 days, the item may be destroyed as it cannot be restocked, and we will be unable to process your refund.

5. We recommend obtaining a receipt when you drop off your return, so you can verify that the item was shipped. Keep this receipt until your return package has been received and processed.

6. After we receive the item, we will begin processing your refund.

Other International Customer Return Address:

Name: Online Seller RMA Lacemade

Address: 18955 Railroad St

ZIP Code: 91748

City: City of Industry

State: California (CA)

Country: USA

Phone: 2136827466

Important Notes

1. Return Condition: Your item must be in the same condition as you received it, unworn or unused, with tags attached, and in its original packaging.

2. Customs Duties: Postage and any applicable taxes incurred from the return or exchange are fully borne by the customer. Otherwise, after 30 days, the package will be automatically returned and additional storage fees will be incurred.

3. All accessories, items marked "SALE", Gift Cards, and Custom orders are non-returnable. We do not accept returns if there are visible stains, marks, smears, tears, or any other damage to the returned or exchanged item(s).

4. If you are returning an item simply because you do not want it, LaceMade does not cover the shipping cost. We recommend using your local postal service for the best service and tracking ID.

5. To start a return, you can contact us at info@lacemade.com. If your return or exchange request is approved, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

6. Once your application is approved, you should ship the returned items within 7 days. Items must be returned in the same condition as received, with all tags, packaging, and accessories.

Damages & Issues

If your item is defective, damaged, or you receive the wrong item, please contact us immediately so that we can evaluate the issue and make it right.

Shipping Costs

For returns due to quality issues or our mistakes, we will bear the return shipping fee.

If you are returning an item simply because you do not like it, please pay for the return shipping yourself.

For orders of 10 items or more: If returns exceed 50% of the order quantity (inclusive) due to customer preference:

Return shipping costs will be the customer's responsibility.

A $3.5 handling fee per item will apply.

Customs & Taxes

We will only bear taxes incurred due to quality issues or our mistakes. Postage and any applicable taxes incurred from the return or exchange are fully borne by the customer.

Refunds

After we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be automatically returned to your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund. Typically, you will receive your refund within 3-5 business days after we receive your returned item.

WASHING INSTRUCTIONS EXPLAINED

If your favourite wool product is starting to look a bit worse for wear and it’s time to put it in the wash, there’s one golden rule to follow: always check your garment’s care labels and instructions to help preserve the life-span of your product.

You’ve bought it, bagged it, worn it and now it’s time to wash it. Whilst many people assume wool must be hand-washed or dry-cleaned, many piece of wool clothing can actually be put in the washing machine and even in the tumble dryer too. Here, we explain washing instructions and what laundry care claims mean.

HOW TO CARE FOR YOUR WOOL GARMENT: UNDERSTANDING CARE LABELS40°C (or 30°C) very mild wash

Machine-washable wool. This washing cycle ensures a much reduced mechanical treatment. Reduce the quantity of laundry in the washing machine. The drum should be not more than one-third full. It’s best to use a cycle for wool or delicates for these garments.

Hand wash

Hand wash at a water temperature between 30°C and a maximum of 40°C, depending on the particular article. First dissolve a fine wool detergent in plenty of water. Allow the clothes to float in the solution and agitate carefully. Do not rub, pull and wring out. Then rinse the clothing well and press the superfluous water out carefully before pulling the item into shape. Treat coloured and sensitive pieces rapidly and do not leave lying in the wet state.

Do not wash

Articles marked with a Do Not Wash claim must not be washed. They may be sensitive to any kind of wet treatment or be unsuitable for washing in a domestic washing machine because of their size.

Do not bleach

The triangle with a diagonal cross (St. Andrews Cross) indicates that bleaching is not allowed. Use only bleach-free detergent.

Do not tumble dry

Clothes with the claim Do Not Tumble Dry must not be places in a clothes dryer. Doing so may cause shrinkage.

Mild drying process

Caution is appropriate when tumble drying. Select a mild process with reduced thermal action temperature and short duration of treatment.

Iron at moderate temperature

Iron at maximum sole plate temperature of 150°C. Corresponding to the “wool/silk/polyester/viscose” setting: iron under a moderately moist intermediate cloth. A steam iron can be used. Avoid heavy pressure.

Professional dry-cleaning

Professional dry-cleaning in perchloroethylene, hydrocarbons (heavy benzines).
Normal cleaning process with no restrictions. Commercial stain removers on a solvent base may be used with some restrictions. A trial on a concealed part of the article is advisable beforehand.