Black&White Warrior Down Coat (White)

1. Processing Time

· In-stock items: Shipped within 2 business days. Orders placed during holidays will be shipped on the next business day.

· Pre-order items: Estimated shipping time will be provided but is not guaranteed. Actual shipping time shall prevail. If your order includes pre-order items, the shipment will be dispatched once all items are available.

2. Shipping Time

· Standard Shipping: Typically delivered within 7–14 business days after shipment (excluding remote areas).

· Express Shipping: Delivered within 3–5 business days after shipment.

Please refer to the shipping time table below for details.

3. Order Modification / Cancellation

If you need to modify or cancel your order, please contact us as soon as possible at info@lacemade.com or reply directly to your order confirmation email.

· If the order has not been shipped, we will gladly assist you.

· If the order has already been shipped, it cannot be modified or canceled. Please contact us after receiving the package.

4. Shipping Origin

Our warehouse is located in China. Once your package arrives in your country, it will be delivered by the local courier.

5. Special Countries

· Turkey: Please provide the recipient’s ID when placing the order and cooperate with customs clearance. Any loss caused by failure to cooperate will be borne by the customer. Refunds will not be issued in such cases.

· Saudi Arabia: Please provide a short address code when placing the order.

6. Order Tracking

You can track your order via the Shop App or through the following tracking websites:

· DHL: https://www.5idhl.com/#/queryService/wantSearch/expressSearch

· YunExpress: https://www.yuntrack.com/parcelTracking

· SF Express / 17Track: https://m.17track.net

· USPS: https://tools.usps.com/go/TrackConfirmAction_input

· Universal Tracking: https://m.17track.net/zh-cn?v=2#nums=02199106000859

7. Shipping Issues

Please note that once the package is handed over to the carrier, delivery is managed by them. Not all situations are within our control. Customers are responsible for tracking and receiving their packages.

· Claims for lost packages must be submitted within 21 days after shipment.

· You may purchase Shipping Protection at checkout for faster claims processing.

1) Shipment Delays After Dispatch

After shipment, it may take 1–2 days for the package to enter air transit. If tracking does not update for more than 3 days, please contact us at info@lacemade.com.

2) Customs Clearance Delays

Some packages may be inspected by customs, which may cause delays of about 1 week. Please cooperate with customs. If delays exceed 7 days, contact us.

3) Delivery Failure Due to Customer Negligence

Customers are responsible for incorrect information such as address, phone number, or recipient name. In such cases, refunds will not be issued.
If you notice incorrect information, please contact us immediately with your order number and correct details.

8. Duties & Taxes

Under normal circumstances, we cover standard import duties. However, in special cases where additional duties are required, the customer will be responsible.

9. Damaged or Lost Items

If your package is damaged or lost, please:

· Clearly note the issue on the receipt before signing.

· Contact us within 2 business days.

· Keep all damaged packaging for inspection.

· Take photos of the damaged items and packaging.

Due to possible delays or tracking updates from carriers, we appreciate your patience and understanding. Ensuring timely delivery remains our top priority.

10. Shipping Time by Country (Business Days)

(Other countries follow similar timelines depending on destination)

11. Shipping Fees

· Free standard shipping on orders over $119 USD

Shipping Rates

Refund & Exchange Policy

We have a 14-day return & exchange policy, which means you have 14 days after receiving your item to request a return & exchange.(For example. The tracking information shows which delivered in 10th,you could request a return & exchange before 24th.)

We support to cancel the order before your order had been shipped and you need to contact info@lacemade.com to cancel the order.

After your order is refunded or cancelled, It will be back to you in 1-3 business days.

US return and refund Guidelines：

1. Click on Start A Return  and Request Return, choose a reason . 
2. We will review your request in 24 hours, please wait patiently.
3. You’ll need the email address associated with your purchase, or order number. Next, you’ll receive step-by-step instructions and a shipping label, also sent to your email (Shipping costs for your return will be deducted from your refund). 
4. Please upload the tracking number at the return page after you shipped it back.
5. We recommend obtaining a receipt from USPS when dropping off your return so that you can verify that your item was dropped off and sent back, hold on to this until your return has arrived and been processed. 
6. After we received the iterm, the refund will be processed.
7. The return address for US customers is 
   South Bay Global, INC 18601 S Susana Rd Compton, CA 90221 United States

International Returns：

1. Click on Start A Return  and Request Return, choose a reason . 
2. We will review your request in 24 hours, please wait patiently.
3. You’ll need the email address associated with your purchase, or order number. Next, you’ll receive step-by-step instructions and a return address sent to your email. You will be responsible for procuring your own return label, we recommend choosing a carrier that provides tracking and insurance (customers need own shipping cost). 
4. Please send us the tracking number after you shipped it back.
5. Be sure to include your order number and name as a reference inside your return package. 
6. After we received the item, the refund will be processed.
7. The return address for International customers is: LA-28 Warehouse
   Attn: USKY5 Warehouse
   7050 New Buffington Rd Florence, KY 41042 USA

Matters need attention

1. To be eligible for a return & exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

2. Customs Duties: The postage and possible TAXES incurred by the return or exchange are fully borne by the customer, otherwise after 30 days, the package will be automatically returned and additional storage fees will be incurred..

3. Please note that all accessories, and items marked ‘SALE’ , Gift Card and Custom order are non-returnable. We do not accept returns if there is a visible stain, marks, smears, tears, or any damage to the returned & exchange item(s).

4. It's important to note that shipping costs are not covered by LaceMade if you just don't want, so we suggest using your local post office for the best service and tracking ID.

5.  To start a return, you can contact us at info@lacemade.com. If your return & exchange is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

6. Once the application is approved, you should start to return the items within 7 days. Items must be returned in the same condition as received, with all tags, packaging and accessories.

Damages and issues
Please contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Shipping costs
We will bear the shipping fee of return due to quality problems and our mistakes. If you just don't like it, please pay for the shipping to return.

Customs 
We will only bear the TAXES due to quality problems and our mistakes. The postage and possible TAXES incurred by the return or exchange are fully borne by the customer. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Usually, you will receive a refund within 3 to 5 business days of receiving your returned item.

WASHING INSTRUCTIONS EXPLAINED

If your favourite wool product is starting to look a bit worse for wear and it’s time to put it in the wash, there’s one golden rule to follow: always check your garment’s care labels and instructions to help preserve the life-span of your product.

You’ve bought it, bagged it, worn it and now it’s time to wash it. Whilst many people assume wool must be hand-washed or dry-cleaned, many piece of wool clothing can actually be put in the washing machine and even in the tumble dryer too. Here, we explain washing instructions and what laundry care claims mean.

HOW TO CARE FOR YOUR WOOL GARMENT: UNDERSTANDING CARE LABELS40°C (or 30°C) very mild wash

Machine-washable wool. This washing cycle ensures a much reduced mechanical treatment. Reduce the quantity of laundry in the washing machine. The drum should be not more than one-third full. It’s best to use a cycle for wool or delicates for these garments.

Hand wash

Hand wash at a water temperature between 30°C and a maximum of 40°C, depending on the particular article. First dissolve a fine wool detergent in plenty of water. Allow the clothes to float in the solution and agitate carefully. Do not rub, pull and wring out. Then rinse the clothing well and press the superfluous water out carefully before pulling the item into shape. Treat coloured and sensitive pieces rapidly and do not leave lying in the wet state.

Do not wash

Articles marked with a Do Not Wash claim must not be washed. They may be sensitive to any kind of wet treatment or be unsuitable for washing in a domestic washing machine because of their size.

Do not bleach

The triangle with a diagonal cross (St. Andrews Cross) indicates that bleaching is not allowed. Use only bleach-free detergent.

Do not tumble dry

Clothes with the claim Do Not Tumble Dry must not be places in a clothes dryer. Doing so may cause shrinkage.

Mild drying process

Caution is appropriate when tumble drying. Select a mild process with reduced thermal action temperature and short duration of treatment.

Iron at moderate temperature

Iron at maximum sole plate temperature of 150°C. Corresponding to the “wool/silk/polyester/viscose” setting: iron under a moderately moist intermediate cloth. A steam iron can be used. Avoid heavy pressure.

Professional dry-cleaning

Professional dry-cleaning in perchloroethylene, hydrocarbons (heavy benzines).
Normal cleaning process with no restrictions. Commercial stain removers on a solvent base may be used with some restrictions. A trial on a concealed part of the article is advisable beforehand.