Customer Service:

• service@lacemade.com 
• Shopify Inbox 

We will get back to you within 24 hours

Collaboration：

• DM us on IG:  lacemadeofficial
• press-intl@lacemade.com

Refund & Exchange Policy

We have a 14-day return & exchange policy, which means you have 14 days after receiving your item to request a return & exchange.(For example. The tracking information shows which delivered in 10th,you could request a return & exchange before 24th.)

When will the order be shipped ?

We will process your order within 2 business days, unless it is a preorder item. If you place your order on a non-business day, we will ship the order the next business day. Holiday deliveries may be delayed by a day or two.

Delivery dates are estimated and cannot be guaranteed. If there is a delay, please contact us by email: info@lacemade.com. Shipping services and rates are subject to change without notice. 

Pre-orders

We provide an estimated shipping date for preorders, however we cannot guarantee an exact date. Preorders are charged at the time of purchase. If your order contains the in-stock and pre-order, everything will ship together when available.