FAQ

 

How do I place an order on lacemade.com?

Once you have chosen your products, add them to your shopping cart by clicking on “ADD TO CART”.

 • Fill in delivery information(phone number is necessary in case)

• Fill in the payment information 

Which payment methods do you accept?

PayPal, VISA, American Express, Master Card, Shop Pay, Apply Pay and Google Pay are accepted. watch more 

Can I change my address?

If the order status is fulfilled. We can not change. If not. We can change it. 

 

Can I cancel or modify my order?

Once an order has been submitted, we cannot modify your purchase. Orders can be cancelled before dispatched. 

What is the status of my order?

Once your order has been processed, you will receive an email confirming your order has shipped. or track my order

If you do not receive confirmation of email, please check your junk mail. You also can require us to send it again.

PRODUCT INFORMATION

How can I find a product on lacemade.com?

Products on the website are organized by category. A product is available to purchase on the website whenever the button “ADD TO CART” appears.

If you have seen a LaceMade product on social media or in our lookbook that is of interest to you and you cannot find it on our shop, it means the product has sold out. 

What should I do if the product I want is unavailable?

Products frequently asked may be back in stock in the future so feel free to email with your concerns.

How do I know my fit?

Please visit the size chart available on our product pages for size information. or email info@lacemade.com ,or chat with us Live. 

RETURNS | EXCHANGES

Please contact info@lacemade.com for return or exchange. Every item is carefully made, and will be thoroughly checked before shipping. Measurements, material, and photos are all listed in descriptions of every item to ensure the item is being represented fully.

Handmade items may have slight imperfections, please appreciate these items for their character.

Will I be affected by customs costs?

All deliveries are customs-free in the most cases, If any, these charges must be paid by the customers. watch more shipping policy

What’s the delivery timing?

Usually it takes 7-15 business days for the packages to arrive. The total delivery timing depends on the specified delivery address. watch more shipping policy

Will the order be shipped in separate parcels?

Multiple items within the same order will be shipped in one parcel.

How to track my order?

All delivery tracking is available from when you receive the shipping confirmation email. track my order