Return & Exchange
Refund & Exchange Policy
We offer a 14-day return & exchange policy, which means you have 14 days after receiving your item to request a return or exchange. (For example, if the tracking information shows delivery on the 10th, you may request a return or exchange by the 24th.)
We support order cancellation before your order has been shipped. To cancel, please contact info@lacemade.com.
After your order is refunded or cancelled, the funds will be returned to your original payment method within 1-3 business days.
US Returns & Refund Guidelines
1. Click "Start a Return" and request a return, then select a reason.
2. We will review your request within 48 hours. Please wait patiently.
3. You will need to provide the email address associated with your purchase or your order number. You will then receive step-by-step instructions and a return shipping label via email (shipping costs for your return will be deducted from your refund).
4. If you use another carrier to ship the return on your own, please email us the tracking number within 7 days of shipping. Please note that if you fail to provide the tracking number within 7 days, the item may be destroyed as it cannot be restocked, and we will be unable to process your refund.
5. We recommend obtaining a receipt when you drop off your return, so you can verify that the item was shipped. Keep this receipt until your return package has been received and processed.
6. After we receive the item, we will begin processing your refund.
US Customer Return Address:
Name: Online Seller RMA Lacemade 6108
Address: 18955 Railroad St
ZIP Code: 91748
City: City of Industry
State: California (CA)
Country: USA
Phone: 2136827466
European Returns (excluding the UK)
1. Click "Start a Return" and request a return, then select a reason.
2. We will review your request within 48 hours. Please wait patiently.
3. You will need to provide the email address associated with your purchase or your order number. You will then receive a step-by-step instruction email and a return shipping label email (shipping costs for your return will be deducted from your refund).
4. If you use another carrier to ship the return on your own, please email us the tracking number within 7 days of shipping. Please note that if you fail to provide the tracking number within 7 days, the item may be destroyed as it cannot be restocked, and we will be unable to process your refund.
5. We recommend obtaining a receipt when you drop off your return, so you can verify that the item was shipped. Keep this receipt until your return package has been received and processed.
6. After we receive the item, we will begin processing your refund.
European Customer Return Address:
Name: Online Seller RMA Lacemade
Company: J.L.Sun GmbH-DE39364
Address: Stendaler Chaussee 2
ZIP Code: 39638
City: Gardelegen
State: Sachsen Anhalt
Country: Germany (DE)
Attn: SUN
Phone: 01799410364
Japan, South Korea & Asia Returns
1. Click "Start a Return" and request a return, then select a reason.
2. We will review your request within 48 hours. Please wait patiently.
3. You will need to provide the email address associated with your purchase or your order number. You will then receive step-by-step instructions and the return address via email.
4. You must use another carrier to ship the return on your own. Please email us the tracking number within 7 days of shipping. Please note that if you fail to provide the tracking number within 7 days, the item may be destroyed as it cannot be restocked, and we will be unable to process your refund.
5. After we receive the item, we will begin processing your refund.
South Korea & Asia Customer Return Address:
Name: Online Seller RMA Lacemade
Address: Building 2, 2nd Floor, Jusheng Packaging Park, 100 meters east of the intersection of Meichonghu Road and Fengting Road
ZIP Code: 230000
City: Hefei City
State: Anhui Province
Country: China
Attn: Yang
Phone: 18326159498
Japan Customer Return Address:
倉庫住所: 兵庫県尼崎市扇町20番地口ジポ一ト尼崎4階バ一ス11と12Mountain宛
郵便番号: 660-0096
名前:Mr.Chen
電話番号: 08098806162
Other International Returns
1. Click "Start a Return" and request a return, then select a reason.
2. We will review your request within 48 hours. Please wait patiently.
3. You will need to provide the email address associated with your purchase or your order number. You will then receive step-by-step instructions and a return shipping label via email (shipping costs for your return will be deducted from your refund).
4. If you use another carrier to ship the return on your own, please email us the tracking number within 7 days of shipping. Please note that if you fail to provide the tracking number within 7 days, the item may be destroyed as it cannot be restocked, and we will be unable to process your refund.
5. We recommend obtaining a receipt when you drop off your return, so you can verify that the item was shipped. Keep this receipt until your return package has been received and processed.
6. After we receive the item, we will begin processing your refund.
Other International Customer Return Address:
Name: Online Seller RMA Lacemade
Address: 18955 Railroad St
ZIP Code: 91748
City: City of Industry
State: California (CA)
Country: USA
Phone: 2136827466
Important Notes
1. Return Condition: Your item must be in the same condition as you received it, unworn or unused, with tags attached, and in its original packaging.
2. Customs Duties: Postage and any applicable taxes incurred from the return or exchange are fully borne by the customer. Otherwise, after 30 days, the package will be automatically returned and additional storage fees will be incurred.
3. All accessories, items marked "SALE", Gift Cards, and Custom orders are non-returnable. We do not accept returns if there are visible stains, marks, smears, tears, or any other damage to the returned or exchanged item(s).
4. If you are returning an item simply because you do not want it, LaceMade does not cover the shipping cost. We recommend using your local postal service for the best service and tracking ID.
5. To start a return, you can contact us at info@lacemade.com. If your return or exchange request is approved, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
6. Once your application is approved, you should ship the returned items within 7 days. Items must be returned in the same condition as received, with all tags, packaging, and accessories.
Damages & Issues
If your item is defective, damaged, or you receive the wrong item, please contact us immediately so that we can evaluate the issue and make it right.
Shipping Costs
For returns due to quality issues or our mistakes, we will bear the return shipping fee.
If you are returning an item simply because you do not like it, please pay for the return shipping yourself.
For orders of 10 items or more: If returns exceed 50% of the order quantity (inclusive) due to customer preference:
Return shipping costs will be the customer's responsibility.
A $3.5 handling fee per item will apply.
Customs & Taxes
We will only bear taxes incurred due to quality issues or our mistakes. Postage and any applicable taxes incurred from the return or exchange are fully borne by the customer.
Refunds
After we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be automatically returned to your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund. Typically, you will receive your refund within 3-5 business days after we receive your returned item.