Basic Shipping Information
*We offer free shipping on orders over US $99
|United States US||5.99 US$||14.99 US$|
|United Kingdom UK||5.49 US$||10.99 US$|
|Canada CA||6.99 US$||17.99 US$|
|France FR||5.49 US$||10.99 US$|
|Italy IT||5.49 US$||10.99 US$|
|Spain ES||5.49 US$||10.99 US$|
|Germany DE||5.49 US$||10.99 US$|
|Australia AU||5.99 US$||Not available|
|EU||5.99 US$||Not available|
|Asia||5.99 US$||Not available|
|Middle East||5.99 US$||Not available|
|Rest of World||9.99 US$||Not available|
Shipping Time ?
|US||8-11 business days||5-8 business days|
|UK||7-10 business days||5-7 business days|
|CA||10-13business days||7-10business days|
|FR||7-10 business days||5-8 business days|
|IT||8-11 business days||7-8 business days|
|ES||8-11 business days||6-8 business days|
|DE||8-11 business days||6-8 business days|
|AU||8-13 business days||Not available|
|EU||8-13 business days||Not available|
|Asia||10-13 business days||Not available|
|Middle East||10-13 business days||Not available|
|Rest||9-15 business days||Not available|
*We will process your order within 1-2 business days. If you place your order on a non-business day, we will ship the order the next business day. Holiday deliveries may be delayed by a day or two.
Delivery dates are estimated and cannot be guaranteed. If there is a delay, please contact us by email: firstname.lastname@example.org. Shipping services and rates are subject to change without notice. Please note: We do not ship on weekends or holidays. Some items will arrive packaged to show what is inside.
Where does package ship from?
Our warehouse is based in China. When package lands in your country, it will be delivered by local carrier.
How to track orders ?
You could track it by App Shop or track my order
We are not responsible for any failed delivery attempt caused by negligent behaviors of customers. Negligence includes, but is not limited to, incorrect information such as order address/contact number/consignee's name. In this case, we are unable to file a refund for you. If you find that your order information is wrong, please contact us at email@example.com with your order number and correct information as soon as possible.
Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers, especially if you choose Express shipping for your order.
Customers agree to take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, LaceMade cannot declare purchased items as gifts or list an amount lower than the actual product price.
With some carrier services experiencing unexpected delays in transit or slight delays in providing tracking details, we appreciate your patience and understanding in advance. It's our top priority to make sure your orders get delivered to you as soon as possible.
If any item or package is damaged or missing, or if you have any doubts about possible damage, you must do the following
- Clearly state this on the receipt before signing for payment.
- Arrange to contact us within two working days.
- Save the damaged packing materials for inspection.
- Take photos of the damaged items and packaging.
Refund & Exchange Policy
We have a 7-day return & exchnage policy, which means you have 7 days after receiving your item to request a return & exchange.(For example. The tracking information shows which delivered in 10th,you could request a return & exchange before 18th.)
Matters need attention
1. To be eligible for a return & exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
2. Please note that all accessories, and items marked ‘SALE’ , Gift Card and Custom order are non-returnable. We do not accept returns if there is a visible stain, marks, smears, tears, or any damage to the returned & excahnge item(s).
3. It's important to note that shipping costs are not covered by LaceMade if you just don't want, so we suggest using your local post office for the best service and tracking ID.
4. To start a return, you can contact us at firstname.lastname@example.org. If your return & exchange is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
5. If order is in free shipping, Return one of items(not all) ,when we refund, we will deduct 5$ from refund of item. (Only charge one)
Return all items, when we refund, we will deduct 10$ from total refund.You can always contact us for any return & exchange question email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will only bear the shipping fee due to quality problems and our mistakes. If you don't want it, please pay for the shipping .
If you just don't like or want it, we won't bear the shipping fee.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Usually, you will receive a refund within 3 to 5 business days of receiving your returned item.
WASHING INSTRUCTIONS EXPLAINED
If your favourite wool product is starting to look a bit worse for wear and it’s time to put it in the wash, there’s one golden rule to follow: always check your garment’s care labels and instructions to help preserve the life-span of your product.
You’ve bought it, bagged it, worn it and now it’s time to wash it. Whilst many people assume wool must be hand-washed or dry-cleaned, many piece of wool clothing can actually be put in the washing machine and even in the tumble dryer too. Here, we explain washing instructions and what laundry care claims mean.
HOW TO CARE FOR YOUR WOOL GARMENT: UNDERSTANDING CARE LABELS40°C (or 30°C) very mild wash
Machine-washable wool. This washing cycle ensures a much reduced mechanical treatment. Reduce the quantity of laundry in the washing machine. The drum should be not more than one-third full. It’s best to use a cycle for wool or delicates for these garments.
Hand wash at a water temperature between 30°C and a maximum of 40°C, depending on the particular article. First dissolve a fine wool detergent in plenty of water. Allow the clothes to float in the solution and agitate carefully. Do not rub, pull and wring out. Then rinse the clothing well and press the superfluous water out carefully before pulling the item into shape. Treat coloured and sensitive pieces rapidly and do not leave lying in the wet state.
Do not wash
Articles marked with a Do Not Wash claim must not be washed. They may be sensitive to any kind of wet treatment or be unsuitable for washing in a domestic washing machine because of their size.
Do not bleach
The triangle with a diagonal cross (St. Andrews Cross) indicates that bleaching is not allowed. Use only bleach-free detergent.
Do not tumble dry
Clothes with the claim Do Not Tumble Dry must not be places in a clothes dryer. Doing so may cause shrinkage.
Mild drying process
Caution is appropriate when tumble drying. Select a mild process with reduced thermal action temperature and short duration of treatment.
Iron at moderate temperature
Iron at maximum sole plate temperature of 150°C. Corresponding to the “wool/silk/polyester/viscose” setting: iron under a moderately moist intermediate cloth. A steam iron can be used. Avoid heavy pressure.
Professional dry-cleaning in perchloroethylene, hydrocarbons (heavy benzines).
Normal cleaning process with no restrictions. Commercial stain removers on a solvent base may be used with some restrictions. A trial on a concealed part of the article is advisable beforehand.
This dress is gorgeous, but ridiculously small by US Standards. I reached out right away to see if an exchange is possible, but haven't heard back. I hope I can, because it is a beautiful dress!
Love, love, love!
Beautiful dresses!! Even more beautiful in person great quality shipping and service ! ♥️
So cute and fits great
I was so worried that ordering online for my daughters formal dress would be a mistake but it definitely was not! This is the prettiest dress I’ve ever seen, it looks exactly like the pictures and fit my daughter like a glove. Order your size at its true to size. The material and quality were excellent. We couldn’t be happier and will definitely be ordering again.
This was my second order from Lacemade, and i am once again very pleased! The colour is beautiful, the quality is great , and the fit is really nice. I have a bigger chest which was an issue with my previous order, but because of the stretchy fabric in this dress it fits beautifully. 10/10!
I bought the Jeans in Black M and i really love them. They are really stretchy so its easy to get them on. I love the détails on the legs, but sometimes they just get in the way and are quite ineffective for wearing. BUT HOWEVER, if you just knot these détails together very strong, i guess its gonna be alright. Shipping wasnt that fast since i live in a europe country, but still arrived in time to say the least. Overall a great Produkt and would really recommend the Jeans. <3
The blouse too amazing!
It is as in description
This is absolutely beautiful I love it so much you can tell it was made strong I love how soft it is while still being very supportive and it looks even more beautiful in person
High quality garment! Stunning in person. Feels well made. I love that no one else will have on what I will be wearing with this corset. Super goth but romantic with a French chic feminine touch!
This dress is amazing! The details are to die for and the ribbon details is soo pretty! I feel like a princess in this dress can’t wait to wear it in the spring!
It is divine and so well made. Nice and heavy!
My first purchase from Lacemade and I am obsessed!!! Everything fit me perfectly! I ordered a medium cardigan and small skirt plus the adorable bag. I love it so much! I feel like I’m stepping out of a fairytale! I can’t wait to update my wardrobe with more of their stunning outfits! The shipping took 3 weeks but was worth the wait!!! Their WhatsApp communication is also very helpful! Thank you Lacemade for making the best clothing company!
My second purchase from lacemade I live in Michigan it arrived in about a week. The dress is perfect I’m 110lbs, 34-26-34 5ft dress stopped around 2-3inches above my ankle one of my favourite dresses already thick material can’t wait to wear. Can’t wait to purchase more