Shipping Policy
Basic Shipping Information
Shipping Rate
*We offer free shipping on orders over US $119
| Standard | Expedited | |
| United States US | 5.99 US$ | 14.99 US$ |
| United Kingdom UK | 5.49 US$ | 10.99 US$ |
| Canada CA | 6.99 US$ | 17.99 US$ |
| France FR | 5.49 US$ | 10.99 US$ |
| Italy IT | 5.49 US$ | 10.99 US$ |
| Spain ES | 5.49 US$ | 10.99 US$ |
| Germany DE | 5.49 US$ | 10.99 US$ |
| Australia AU | 5.99 US$ | Not available |
| EU | 5.99 US$ | Not available |
| Asia | 5.99 US$ | Not available |
| Middle East | 5.99 US$ | Not available |
| Rest of World | 9.99 US$ | Not available |
Shipping Time ?
To:
| Standard | Expedited | |
| US | 6-9 business days | 5-8 business days |
| UK | 7-10 business days | 5-7 business days |
| CA | 10-13business days | 7-10business days |
| FR | 7-10 business days | 5-8 business days |
| IT | 8-11 business days | 7-8 business days |
| ES | 8-11 business days | 6-8 business days |
| DE | 8-11 business days | 6-8 business days |
| AU | 8-13 business days | Not available |
| EU | 8-13 business days | Not available |
| Asia | 10-13 business days | Not available |
| Middle East | 10-13 business days | Not available |
| Rest | 9-15 business days | Not available |
*We will process your order within 1-2 business days. If you place your order on a non-business day, we will ship the order the next business day. Holiday deliveries may be delayed by a day or two.
Delivery dates are estimated and cannot be guaranteed. If there is a delay, please contact us by email: info@lacemade.com. Shipping services and rates are subject to change without notice. Please note: We do not ship on weekends or holidays. Some items will arrive packaged to show what is inside.
Where does package ship from?
Our warehouse is based in China. When package lands in your country, it will be delivered by local carrier.
How to track orders ?
You could track it by App Shop or track my order
Restrictions
We are not responsible for any failed delivery attempt caused by negligent behaviors of customers. Negligence includes, but is not limited to, incorrect information such as order address/contact number/consignee's name. In this case, we are unable to file a refund for you. If you find that your order information is wrong, please contact us at info@lacemade.com with your order number and correct information as soon as possible.
Customs Duties
Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers, especially if you choose Express shipping for your order.
Customers agree to take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, LaceMade cannot declare purchased items as gifts or list an amount lower than the actual product price.
With some carrier services experiencing unexpected delays in transit or slight delays in providing tracking details, we appreciate your patience and understanding in advance. It's our top priority to make sure your orders get delivered to you as soon as possible.
Accidents
If any item or package is damaged or missing, or if you have any doubts about possible damage, you must do the following
- Clearly state this on the receipt before signing for payment.
- Arrange to contact us within two working days.
- Save the damaged packing materials for inspection.
- Take photos of the damaged items and packaging.