Basic Shipping Information
*We offer free shipping on orders over US $99
|United States US||5.99 US$||14.99 US$|
|United Kingdom UK||5.49 US$||10.99 US$|
|Canada CA||6.99 US$||17.99 US$|
|France FR||5.49 US$||10.99 US$|
|Italy IT||5.49 US$||10.99 US$|
|Spain ES||5.49 US$||10.99 US$|
|Germany DE||5.49 US$||10.99 US$|
|Australia AU||5.99 US$||Not available|
|Russia RU||5.99 US$||Not available|
|EU||5.99 US$||Not available|
|Asia||5.99 US$||Not available|
|Middle East||5.99 US$||Not available|
|Rest of World||9.99 US$||Not available|
Shipping Time ?
|US||8-11 business days||5-8 business days|
|UK||7-10 business days||5-7 business days|
|CA||10-13business days||7-10business days|
|FR||7-10 business days||5-8 business days|
|IT||8-11 business days||7-8 business days|
|ES||8-11 business days||6-8 business days|
|DE||8-11 business days||6-8 business days|
|AU||8-13 business days||Not available|
|EU||8-13 business days||Not available|
|Asia||10-13 business days||Not available|
|Middle East||10-13 business days||Not available|
|Rest||9-15 business days||Not available|
*We will process your order within 1-2 business days. If you place your order on a non-business day, we will ship the order the next business day. Holiday deliveries may be delayed by a day or two.
Delivery dates are estimated and cannot be guaranteed. If there is a delay, please contact us by email: firstname.lastname@example.org. Shipping services and rates are subject to change without notice. Please note: We do not ship on weekends or holidays. Some items will arrive packaged to show what is inside.
Where does package ship from?
Our warehouse is based in China. When package lands in your country, it will be delivered by local carrier.
How to track orders ?
You could track it by App Shop or track my order
We are not responsible for any failed delivery attempt caused by negligent behaviors of customers. Negligence includes, but is not limited to, incorrect information such as order address/contact number/consignee's name. In this case, we are unable to file a refund for you. If you find that your order information is wrong, please contact us at email@example.com with your order number and correct information as soon as possible.
Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers, especially if you choose Express shipping for your order.
Customers agree to take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, LaceMade cannot declare purchased items as gifts or list an amount lower than the actual product price.
With some carrier services experiencing unexpected delays in transit or slight delays in providing tracking details, we appreciate your patience and understanding in advance. It's our top priority to make sure your orders get delivered to you as soon as possible.
If any item or package is damaged or missing, or if you have any doubts about possible damage, you must do the following
- Clearly state this on the receipt before signing for payment.
- Arrange to contact us within two working days.
- Save the damaged packing materials for inspection.
- Take photos of the damaged items and packaging.
Refund & Exchange Policy
We have a 7-day return & exchnage policy, which means you have 7 days after receiving your item to request a return & exchange.(For example. The tracking information shows which delivered in 10th,you could request a return & exchange before 18th.)
Matters need attention
1. To be eligible for a return & exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
2. Please note that all accessories, and items marked ‘SALE’ , Gift Card and Custom order are non-returnable. We do not accept returns if there is a visible stain, marks, smears, tears, or any damage to the returned & excahnge item(s).
3. It's important to note that shipping costs are not covered by LaceMade if you just don't want, so we suggest using your local post office for the best service and tracking ID.
4. To start a return, you can contact us at firstname.lastname@example.org. If your return & exchange is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
5. If order is in free shipping, Return one of items(not all) ,when we refund, we will deduct 5$ from refund of item. (Only charge one)
Return all items, when we refund, we will deduct 10$ from total refund.You can always contact us for any return & exchange question email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will only bear the shipping fee due to quality problems and our mistakes. If you don't want it, please pay for the shipping .
If you just don't like or want it, we won't bear the shipping fee.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Usually, you will receive a refund within 3 to 5 business days of receiving your returned item.
I think this is true for all their items but particularly to like international people their clothing runs small!!!!!!! the sweater was very cute and the embroidery is so pretty. I ordered the large thinking it would be oversized but it fit just right. So i recommend a size up